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Cogges Manor House garden view in summer
Privacy, accessibility and cookies
Policies

for Cogges Heritage Trust and Cogges Heritage Enterprises

Privacy statement

Who we are

Cogges Heritage Trust is a charitable Trust (Registered Charity Number: 1141906) and Company Limited by Guarantee (Company number 07206488) committed to ensuring continued public access to Cogges Manor Farm.

Weddings and sales through the Cogges shop are managed through Cogges Heritage Enterprises (Company Number: 08457264), a wholly owned subsidiary of Cogges Heritage Trust.

Address:
Cogges Heritage Trust
Cogges Manor Farm
Church Lane
Witney
OX28 3LA

We are registered as a data controller under the Data Protection Act 1998, and our Data Protection Register number is: ZA076701

Who we are

Cogges Heritage Trust is a charitable Trust (Registered Charity Number: 1141906) and Company Limited by Guarantee (Company number 07206488) committed to ensuring continued public access to Cogges Manor Farm.

Weddings and sales through the Cogges shop are managed through Cogges Heritage Enterprises (Company Number: 08457264), a wholly owned subsidiary of Cogges Heritage Trust.

Address:
Cogges Heritage Trust
Cogges Manor Farm
Church Lane
Witney
OX28 3LA

We are registered as a data controller under the Data Protection Act 1998, and our Data Protection Register number is: ZA076701

Data Protection

Cogges Heritage Trust and Cogges Heritage Enterprises take data protection very seriously and are committed to protecting your privacy and security. This policy explains how and why we use your personal data.

We collect information when you visit Cogges or use our website. This helps us to understand how we can make Cogges better for visitors and the local community, improve how we communicate with you, and ensure we’re talking to you about the things that interest you most.

Cogges takes great care to preserve your privacy and safeguard any personal details you provide to us, and we will never exchange or sell your information to another organisation. We stress that you are in control of any data held and are in control of how we use your personal information for marketing and fundraising activities.

You can decide not to receive our communications at any time. If you wish to do so, or have any questions about this privacy policy or how we use your personal data, please contact office@cogges.org.uk or write to Cogges Heritage Trust, Cogges Manor Farm, Church Lane, Witney OX28 3LA.

What information do we collect about you?

We collect the personal data that you may volunteer as part of ticket bookings, online purchases, season ticket purchases or donation forms, e-newsletter sign-ups and visitor surveys.

Personal information we collect may include:

  • your name, title, gender and date of birth

  • postal address, email address and phone number

  • family and spouse/partner details, relationships to other visitors and/or season ticket holders

  • current interests and activities.

Information required to support weddings and other hires

We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of Cogges Heritage Trust or Cogges Heritage Enterprises, and may consist of details of:

  • ticket purchase and event registration / attendance
  • online ticket purchases
  • contact preferences
  • gift/purchase information, including PayPal/card details where applicable; § Gift Aid status
  • details of correspondence sent to you, or received from you
  • donor or visitor status (for example current or lapsed season ticket holder); § where relevant, selected media coverage or images
  • any other information provided by yourself at the request of Cogges
  • Details of wedding bookings or bookings for other hires.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

What we do with your information

Depending on your relationship with Cogges, and the preferences you have indicated, data we hold may be used by us for the following purposes:

  • Send you promotional, marketing or fundraising information by electronic means or occasionally by post. These types of communications can include:
    • Informing you of other products, services or events related to Cogges, such as exhibitions, events, or retail offers.
    • News and updates about Cogges, such as via the new season leaflet and marketing or visitor e-newsletters.
    • Information on our appeals or fundraising, including occasional targeted requests to consider giving financial support to Cogges, or to ask you to consider supporting us in other ways.
    • Other relevant communications based upon your relationship with Cogges.
  • To send you surveys, and for market research purposes.
  • Tools may be used to monitor the effectiveness of our communications with you, including email tracking, which records when an e-newsletter from us is opened and/or how many links are clicked within the message. The data from this tracking is used in an aggregated and anonymised form.
  • You can opt out of our communications at any point simply by contacting office@cogges.org.uk
  • We may be required to send communications in respect of online ticket purchases regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you.

This would include season ticket confirmations and notices, event information, renewal reminders and querying returned mail or bounced payments with you.

Volunteers

If you are a volunteer then we may collect extra information about you (for example, references, details of emergency contacts, medical conditions etc.). This information will be retained for legal and safeguarding reasons.

Website and Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser to not accept cookies; each browser provider will have information on how to do this. In a few cases some of our website features may not function correctly as a result.

We use Google Analytics to help us understand how our website is performing and to collect data about traffic through our website via Google advertising cookies and anonymous identifiers.

You can prevent Google from recording the data generated by the cookie in relation to your use of the site (including your IP address) and from processing this data by downloading and installing the browser plug-in available: http://tools.google.com/dlpage/gaoptout

Who we might share your information with

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Any such companies are acting as approved data processors for Cogges, and we retain full responsibility for your personal data. Data processors will act only on our instructions.

We may occasionally need to transfer your personal information overseas, for instance to our bulk email distributor, MailChimp. Where this is necessary, this may be to countries or territories around the world.

We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the Data Protection Act 1998.

Your data will never be sold or passed to any third party for any other purpose. 

How we keep your information secure

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access;
  • improper use or disclosure; § unauthorised modification.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of our visitors’ and supporters’ personal data.

How can I access the information about me, and correction of information?

You can ask us if we are keeping any personal data about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.

To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed.

Please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request and proof of identity, you will receive a response from us within 30 days and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:

The Director
Cogges Heritage Trust Cogges Manor Farm Church Lane
Witney
OX28 3LA

Email: director@cogges.org.uk

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by Cogges, simply contact office@cogges.org.uk

Changes to our privacy notice

We regularly review our privacy notice, and may make changes time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last changed 5th April 2018.

How to contact us

If you have any comments on our privacy notice, or information we hold about you please contact us:

  • by email to office@cogges.org.uk;
  • or write to us at Cogges Heritage Trust, Cogges Manor Farm, Church Lane, Witney, OX28 3LA. 

Last reviewed December 2020

This accessibility statement applies to our website www.cogges.org.uk. 

This website is run by Cogges Heritage Trust. We want as many people as possible to be able to use this website. 

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the footpath map on our ‘Getting Here’ page

Feedback and contact information

If you need information on this website in a different format:

  • email office@cogges.org.uk
  • call 01993 772602

If you cannot view the Google map on our ‘Getting Here’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: office@cogges.org.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Contact us:

  • email office@cogges.org.uk
  • call 01993 772602

Technical information about this website’s accessibility

Cogges Heritage Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Non-compliance with the accessibility regulations

Some images may not have a text alternative, so people using a screen reader cannot access the information. 

We plan to add text alternatives for all images. When we publish new content we’ll make sure our use of images meets accessibility standards.

There’s no way to skip the repeated content in the page header.

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms may be difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Some of our ticketing pages are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working with our web developers to ensure our website is accessible.

Preparation of this accessibility statement

This statement was prepared on 1st March 2021.

This website was last tested on 1st March 2021. The test was carried out by Olamalu.